Refund Requests.
All requests for refunds must be received in writing. If You believe charges to Your account were made in error, You must contact Openwide within 14 days of receipt of the charge to be eligible for a refund. Openwide will have no obligation to review or adjust billing that You do not report within this 14 day timeframe. Send your request via e-mail to Openwide’s Support team at [email protected].
Refund requests must:
- be received in writing to [email protected];
- include the Registration email for which Customer is requesting a refund;
- not include personally identifiable information and other input data. Customer may only submit, and Openwide will only issue, one refund request. Openwide will review and process refunds for confirmed service within 30 days of Customer’s refund request. Refunds will only be issued if the service has not been provided correctly. Refunds may take the form of a check, wire, credit card chargeback, or lead credit, in Openwide’s discretion. Refund Requests for Closing an Active Account Requests to close active accounts must be received in writing and require thirty (30) days’ notice. You may request a refund of all or part of the funds remaining in your account, less all charges and fees accrued and payable to Openwide pursuant to the Agreement. It may take up to four (4) weeks to process Your refund. If your account is considered inactive, Openwide will refund (without additional notice to you) all remaining unused prepaid fees in your Account. This refund may be processed via check, wire transfer or credit card chargeback, in Openwide’s sole discretion. Upon Openwide’s issuance of a refund, the Term of the Agreement will terminate. Routine Review Refund As a matter of policy, Openwide regularly monitors its advertising programs to verify the integrity of all charges. If in the course of a routine program review Openwide determines, in its sole discretion, that You were charged in error for charges in excess of 15.00 EUR in a given month, Openwide will refund such charges. Refunds may take the form of a check, wire, credit card chargeback, or lead credit, in Openwide’s discretion. You must provide written instructions outlining Your request. The product You want remaining funds transferred from would then be closed by Openwide, and You would be refunded the balance. For credit card advertisers, You must fund the new product group directly through the advertiser portal. Openwide will use reasonable efforts to complete Balance Transfers within five (5) business days after receipt of Your request. Termination of Agreement Upon termination of the Agreement, if any, after all charges and fees payable to Openwide have been deducted from your account, will be refunded to you, pursuant to this Openwide Refund Policy. It may take up to (2) business days to delete Your Ad, and up to four (4) weeks to process Your refund. You are responsible for paying to Openwide all charges and fees incurred pursuant to the Agreement that are incurred on or before the removal of Your Ad. If you have any questions, please contact [email protected].